Thank you for shopping with Sohaii! We hope you’re happy with your purchase. If you need to return or exchange an item, please review our policy below:

1. Eligibility for Returns

• Time Frame: You may return most items within [14] days from the date of purchase.
• Condition: Items must be in their original packaging, in unused condition, and with all accessories and manuals included. Items that are damaged, used, or missing parts may not be eligible for a return.

2. Non-Returnable Items

• Software, opened or unsealed.
• Special orders or custom-configured items.
• Products marked as non-returnable at the time of purchase.
• Items purchased as part of a promotional offer.

3. Process for Returns

1. Contact Us: Please contact our customer service team at 01032500100 or contact@sohaii.com to initiate the return process. Provide your order number, the item you wish to return, and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
3. Return Shipping: Ship the item to our address using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or we made an error.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process a refund to your original method of payment. Please allow 3 business days for the refund to appear on your account.
• Exchanges: If you prefer to exchange an item for a different model or color, please indicate this when you contact us. We will provide instructions on how to return the original item and place a new order.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us within 14 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

6. Warranty Information

• All products are covered by the manufacturer’s warranty. Please refer to the warranty documentation included with your purchase or visit the manufacturer’s website for more details.

7. Changes to This Policy

• Sohaii reserves the right to update or modify this return policy at any time. Changes will be posted on our website and will apply to all new purchases.

Contact Us

If you have any questions or need assistance with a return, please reach out to us:

• Phone: 01032500100
• Email: contact@sohaii.com
• Address: 5 Al-Jabarti Street, Al-Khalifa Al-Mamoun, Heliopolis